RETURNS AND EXCHANGES POLICY
RETURNS AND EXCHANGES POLICY
(Last Updated November 23, 2019)
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For online purchases, the return period begins on the date the items are delivered. You can return items purchased online by mail.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Services, Deliveries & Installations are exempt from being returned.
Additional non-returnable items: Gift cards and Downloadable software products
WHAT YOU'LL NEED TO RETURN YOUR ITEM(S):
The original receipts (invoices) or proof of purchase from your purchase.Original packaging and all items originally included by the manufacturer or ALLSMART (including all manuals, accessories, and gifts with purchase or other included or bonus items).Your name, address, phone number and signature. Valid government-issued photo ID may be requested to confirm this information.
IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials, including gifts with purchase or other included or bonus items (e.g. a gift card), may be deducted from the total credit amount.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 10 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SALE ITEMS(IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1100 CENTRAL PARKWAY WEST, UNIT 17, MISSISSAUGA, ON, L5C 4E5, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1100 CENTRAL PARKWAY WEST, UNIT 17, MISSISSAUGA, ON, L5C 4E5, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.